Privacy Policy and Terms of Service

Recovery Counselling Services ("we," "us," or "our") values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your information when you seek our therapy services. By accessing our services, you agree to the practices described in this policy.


1. Information We Collect
We collect various types of information to provide you with the best possible care. This includes:

a. Personal Information

  • Contact Information: Name, address, phone number, and email.

  • Demographic Information: Age, gender, and other identifiers.

  • Health Information: Medical history, mental health history, symptoms, diagnoses, treatment plans, and notes from your therapy sessions.

  • Billing Information: Insurance details or payment information if applicable.

b. Non-Identifiable Information

  • Website usage data, including cookies and IP addresses, collected for website improvement purposes.


2. How We Use Your Information
We use the information we collect to:

  • Provide, manage, and improve your therapy services.

  • Communicate with you regarding appointments, billing, and treatment.

  • Process payments and verify insurance information (if applicable).

  • Comply with legal and regulatory requirements.

  • Maintain your therapy records for clinical purposes and ensure continuity of care.

3. How We Protect Your Information
We take reasonable measures to safeguard your information, including:

  • Confidentiality: All therapists and staff are bound by confidentiality agreements.

  • Physical, Electronic, and Administrative Safeguards: Secure storage of your personal and health information, including encryption of electronic records and restricted access to authorized personnel.

  • Personal Health Information Protection Act (PHIPA) Compliance: 

  • Health Insurance Portability and Accountability Act (HIPAA) 

  • Any information gathered for SMS consent, including phone numbers, will not be shared with third parties or affiliates.

    • Consent for SMS Communication:
      All information we collect on this website is subject to our Privacy Policy and Terms of Service. We do not share an individual's consent to receive SMS from a third party and we do not share phone numbers to a third party for SMS.

    • Types of SMS Communications:
      If you have consented to receive text messages from Recovery Counselling Services, you may receive text messages related to an upcoming appointment or other service you have engaged with Recovery Counselling Services for.

    • Standard Messaging Disclosures:
      Message and data rates may apply. You can opt-out at any time by texting "STOP."
      For assistance, text "HELP" or visit our https://www.recoverycounsellingservices.com/privacypolicy

4. Disclosure of your Information
We may share your information in the following ciurcumstances:

  • With Your Consent: We may disclose your information if you have given us written permission.

  • For Treatment: We may share your information with other healthcare providers involved in your care.

  • For Payment and Administrative Purposes: We may share your information with insurance companies, billing companies, or other third parties involved in the payment process.

  • For Legal or Regulatory Compliance: We may disclose your information as required by law, such as in response to subpoenas, court orders, or investigations.

  • In the Event of a Medical Emergency: If necessary for your health and safety, we may disclose your information to emergency personnel.

5. Your Rights
As a client, you have certain rights concerning your personal and health information:

  • You can request a copy of your personal and medical records.

  • Right to Correct Information: You can request corrections to inaccurate or incomplete information.

  • Right to Privacy: You can request restrictions on how we use or share your information.

  • Right to Withdraw Consent: If you have previously given us consent to share your information, you can withdraw it at any time.

If you wish to exercise any of these rights, please contact us at connect@recoverycounsellingservices.com


6. Retention of Your Information
We retain your personal and health information for as long as necessary to provide therapy services and comply with legal or regulatory requirements. If you no longer wish to receive services, we will retain your records for the period required by law.

7. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on our website and will be effective immediately upon posting. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

8. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Recovery Counselling Services 
Christine McNicol
4211 Yonge Street, Suite 302, Toronto, ON, CANADA
M2P 2A9
Phone: 416-460-1061  
Email: connect@recoverycounsellingservices.com

We take your privacy seriously and are committed to ensuring your information is handled securely and responsibly.